Privacy Policy

Bae Surf School is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy explains how we collect, use, and protect your personal information when you use our website or book activities with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

We may update this policy from time to time. Any changes will be posted on this page, so we encourage you to review it periodically.

Our Commitment to Your Privacy

At Bae Surf School, we take your privacy seriously and are committed to safeguarding any personal information you provide to us.

If we ask you to provide information that can identify you while using our website or services, it will only be used in accordance with this Privacy Policy and applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

Our goal is to ensure that your personal information is secure, used responsibly, and only collected when necessary to provide our services.

Information We Collect

We may collect the following types of personal information when you interact with our website, make a booking, or contact us:

Your name
Contact details (such as email address and phone number)
Address or postcode
Booking information related to surf lessons or activities
Medical or safety information necessary for participation in activities
Preferences or interests related to our services
Feedback from surveys or customer communication

We only collect information that is necessary for providing our services and improving your experience with Bae Surf School.

How We Use Your Information

The information we collect helps us provide a safe and efficient service. We may use your information for the following purposes:

Managing bookings and providing surf lessons or activities
Maintaining internal records
Improving our services, website, and customer experience
Responding to enquiries or customer service requests
Sending occasional emails about surf lessons, events, or promotions that may be relevant to you
Conducting market research to improve our services

You can opt out of marketing communications at any time.

Information Security

Bae Surf School is committed to ensuring that your personal information is secure. We have implemented appropriate physical, electronic, and administrative safeguards to protect your data and prevent unauthorised access, disclosure, or loss of information collected through our website or booking systems.

Cookie Policy

Our website uses cookies to help improve user experience and analyse website performance.

Cookies are small text files stored on your device that allow the website to recognise your browser and remember certain information.

You can choose whether to accept cookies through the cookie consent banner when visiting our website.

Disabling cookies may affect certain features or functionality of the site.

Cookies We Use

We may use cookies such as:

Google Analytics cookies (for example: _ga, _gcl_au)
Performance tracking cookies to understand how visitors interact with the website
Cookies used to improve site functionality or display features

These cookies collect anonymous usage data, such as:

Pages visited
Date and time of visits
Traffic sources
General user behaviour on the website

This information helps us improve the performance and usability of our website.

External Links

Our website may contain links to external websites for your convenience.

Please note that Bae Surf School does not control these websites and cannot be responsible for their privacy practices.

We recommend reviewing the privacy policies of any third-party websites you visit.

Controlling Your Personal Information

You have the right to control how your personal data is used.

You may:

Request access to the personal data we hold about you
Ask us to correct inaccurate or incomplete information
Withdraw consent for marketing communications
Request that we delete your personal data where legally possible

We will never sell, distribute, or lease your personal information to third parties unless required by law or with your permission.

To make a request regarding your data, please contact us using the details below.

Your Data Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict or object to processing
Request transfer of your data where applicable

If you wish to exercise any of these rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Company Contact Details

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Bae Surf School: surf@baesurfschool.com

Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in legal requirements or how we operate.

The most recent version will always be available on this page.